Home
About us

Customer Story Meet the Surrey practice empowering patients to take part in clinical research 8

Changing healthcare for the better

Helping people live healthier lives and helping make the health and care system work better for everyone.

Building a modern, high-performing health system, together

At Optum, our mission calls us, our values guide us, and our diverse culture connects us. We’re committed to partnering with the NHS and leading industry and research organisations to enable and support a modern, high performing health and care system.

Using our core capabilities, we’ll support:

•    Efficient care delivery models
•    Engaged and enabled patients
•    Preventative and proactive care
•    Empowered and effective workforces
•    Medicines development and optimisation

You can count on us to deliver the right combination of data and intelligent technology, clinical expertise and deep industry experience to drive innovation and help you find the most sustainable path forward.

We work with our customers to help create a simpler, more intelligent, adaptive health care system — helping people live healthier lives and helping make the health and care system work better for everyone

Find out more about our story

Market leaders

Who we serve

With 10,000 healthcare organisations relying on our clinical systems, every day we’re fortunate to work side by side to serve partners like you.

Primary care

58% of GP practices use our clinical systems

Community care

19% of community organisations use EMIS Web

Community pharmacy

45% of pharmacies use ProScript Connect

Population health

86% of ICSs supported via the population health management delivery programme

Community pharmacy

90% of pharmacies in England use PharmOutcomes to deliver pharmacy first

Life sciences

1,000+ Recruit active GP practices

Efficient care delivery models

To meet growing demand and limited capacity, the NHS must reshape how care is delivered. Neighbourhood teams are key to this, bringing together services across primary, community, and social care to provide joined-up, proactive support.

We combine deep clinical expertise with powerful data and analytics to help teams understand patient needs, improve efficiency, and align services effectively. Our clinical systems connect GPs, community pharmacies, and other providers, enabling seamless information sharing and better coordination of care. By integrating services and freeing up capacity in acute settings, we help ensure patients receive the right care, in the right place, at the right time.

Engaged and enabled patients

Patients expect the same seamless digital access to healthcare as they do in other areas of life. They want personalised care, the ability to manage their own health, and support in making informed decisions.

We empower patients with self-service tools and information that help them understand their health needs, find and access the right services, and feel supported in managing their care. Our solutions enable self-triage, provide choice, and allow people to manage the health of loved ones. We also encourage patient involvement in clinical research, to support the advancement of new treatments that improve healthcare outcomes.

Preventative and proactive care

With an aging population, increasing prevalence of complex and long-term conditions, and soaring patient demand, it’s essential that we adopt new innovative approaches to manage health. With early detection, many conditions can be prevented, and early treatment can stop others from worsening. Combining powerful data-driven insights with our expert advisory services, we’re providing the tools and expertise needed to identify at-risk patients, implement care pathways, and evaluate impact. Enabling healthcare systems to move from reactive healthcare delivery to proactive, preventative care, helping to improve patient outcomes and relieve pressure.

Empowered and effective workforce

NHS teams are under pressure from staff shortages, increasing demand on services, and limited resources. We’re helping teams tackle these challenges and ensure the right people are in the right place with the right skills. Our intelligent data insights help teams understand demand, plan capacity, and work more efficiently. And our expert team supports service transformation.

By improving workforce planning and development, delivering training and supporting the development of digital skills, we’re helping teams build the capabilities they need to embrace digital transformation, maximise resources, and ultimately improve patient care.

Supporting medicine development and optimisation

New approaches are essential to tackle the growing pressures of long-term conditions and disease. By enabling clinical research, we help bring new treatments, therapies, and care pathways to patients faster, improving lives and outcomes.

We support clinical research at scale by embedding it into primary care clinical systems. Our tools not only improve the success of clinical trials by accelerating the development of innovative treatments, they also help inform clinicians and patients about new treatments ensuring everyone benefits from the latest developments more quickly.
Our medicines optimisation expertise help the NHS make the most effective, evidence-based prescribing decisions. By using data-driven insights, we support clinicians in reducing waste, improving medication safety, and ensuring patients receive the right treatments at the right time—enhancing both care quality and system sustainability.

Values and culture

Our values and culture guide us wherever we work and whatever we do.

Integrity

Do the right thing and follow through on our shared commitment to quality.

Compassion

Listen, advocate and act with urgency for those we serve and our colleagues.

Inclusion

Welcome, value, respect and hear all voices and diverse points of view.

Relationships

Work together to deepen connections and collaboration for better outcomes.

Innovation

Invent a better future by learning from the past.

Performance

Strive for high quality results in everything we do.

From paper to digital: how EPS is streamlining prescription workflows in South Wales

The power of data: How proactive care can help reduce waitlists

Changing healthcare for the better

Building a modern, high-performing health system, together

Who we serve

Primary care

Community care

Community pharmacy

Population health

Community pharmacy

Life sciences

Efficient care delivery models

Engaged and enabled patients

Preventative and proactive care

Empowered and effective workforce

Supporting medicine development and optimisation

Values and culture

Integrity

Compassion

Inclusion

Relationships

Innovation

Performance

Have any questions? Get in touch

Sign up for our monthly newsletter.